Glossary

Short, precise definitions of the terms that matter when a company puts AI in front of real decisions.

• AI abstention

  AI abstention is a platform's ability to decline to produce a conclusion when the available sources do not sufficiently support one. Instead of generating a plausible guess, the platform reports "no sufficient source." Abstention is what separates a controlled decision platform from a generic tool that responds fluently whether or not it has any basis.

• Calibrated confidence

  Calibrated confidence means the confidence attached to an AI output tracks how reliable that output actually is. High confidence appears only when the underlying sources strongly support the conclusion, and confidence drops visibly when support is thin. It is the property that tells a reader how much weight an output can bear before a decision rests on it.

• Decision DNA

  Decision DNA is a company's judgment captured as a structured, company-owned asset. It is built from a knowledge library of source files, the documents a company already has, plus enriched files that encode contexts and catalogs: the standards, precedents, and rules of thumb that senior experts carry in their heads. AI engines reason over it to produce decisions with source references.

• Decision intelligence

  Decision intelligence is the discipline of improving how an organization makes decisions, not just how it finds information. In practice it means AI grounded in the company's own knowledge, producing outputs with source references and calibrated confidence, measured against decision outcomes: whether the calls the business depends on got faster, safer, and more consistent.

• Knowledge and control layer

  A knowledge and control layer is the structure that sits between a company's knowledge and the AI engines, above every engine rather than inside one. It organizes company knowledge into a form models can reason over, and controls what comes back: every output carries a source reference and a calibrated confidence level, and the layer abstains when no sufficient source exists.